GENERAL TERMS

Solveworx is a provider of training courses & events. While we endeavour to deliver upon schedules and undertakings as planned:

  1. Fee's & charges outlined on the website may VARY, depending on factors including location, venue, time, availability etc
  2. Fee's & charges outlined on the website may EXCLUDE certain costs, such as travel, accomodation and meals other than those included in the course fee. If you are unsure, please contact Solveworx for any final quotes or costs

Cancellations, Refund Policy, Transfers to Alternate Courses

Please read carefully!

  1. Solveworx invoices must be paid no later than 10 business days following the date of the invoice and/or 10 business days prior to the course commencement;
  2. Payment may be made via electronic funds transfer, credit card, bank draft or other pre-approved payment method;
  3. Notifications of cancellations, refunds & requests for transfers must be made in writing, or via the Contact page
  4. In the event of a cancellation by Solveworx, Solveworx undertakes to refund any delegate fees, paid in respective of the course fee, in full, as at the time of cancellation;
  5. In the event of a cancellation by the delegate, 10 OR MORE WORKING DAYS in advance, the delegate may opt to receive a refund, provided we are advised in writing info@solveworx.com of such cancellation request;
  6. In the event of notification of a cancellation by delegate 10 working days or less before the Course commencement date, fees will not be refunded or allocated to another course (we regret Solveworx cannot accept responsibility for changes to work commitments or personal circumstances within this 10 working day period prior to course commencement;
  7. Requests for transfers to alternate courses may be arranged provided that Solveworx is advised in writing;
  8. Such requests must be made 10 or more working days prior to the course commencement date & are subject to availability on a future course;
  9. The first transfer will be accepted without charge, any subsequent transfers will attract an administration charge of $75.00 per transfer;
  10. If no course is immediately available, a delegate may elect to retain a credit for future courses;

OTHER

  1. If a delegate fails to attend a Solveworx event at the appointed time/date, course fees will NOT be refunded or allocated to another course
  2. Delegates will not be permitted to attend a course, on the day, if there are any fees or payments outstanding, at the time of the course start
  3. In a case where payment has been made, the onus is on the delegate to provide adequate proof of payment
  4. Successful completion of an ADCA endorsed course entitles the delegate to ADCA membership for one year, subject to the following conditions;
  5. ★ Only applies if the delegate does not currently hold ADCA membership;
    ★ The delegate successfully completes the course requirements;
    ★ Does not apply to short-course or one-day programs
    ★ Does not apply to non-ADCA approved Solveworx courses
    ★ Does not apply to 'in-house' or 'custom' training programs, unless otherwise stated

Access & correction rights

We urge you to familiarise yourself with your Privacy rights & our policy

You can request access to any personal data of yours that we have, & request to know how it is being used & disclosed for the last 12 months to the extent your right is allowed by law. We may have to ask for information or supporting documentation to verify your identity to ensure the security of Personal Data. You also have the right to request correction of your personal data. You may unsubscribe from any further communication by clicking on the Unsubscribe button on our mailers. If you feel we have infringed on your rights, please notify us immediately


You may appeal any decision in writing to:
  • The Data Protection Officer, Solveworx, Level 2, 633 Pittwater Road, 6100, NSW, Australia.
  • Alternatively, you can email: SOLVEWORX or go to the Contact page
  • Please allow up to 30 days for us to investigate & respond substantively to your request
  • Upon reaching such decision, we will notify interested & affected parties of the outcome.